Terms and Conditions for Hann Games Players

1. General Terms

These Terms and Conditions ("Terms") govern the relationship between you ("Player," "you," or "your") and Hann Games ("we," "us," or "our"), the operator of the online gaming platform available at hanngames.com. These Terms apply to all services offered by Hann Games, including but not limited to sports betting, casino games, slots, live games, virtual sports, and any promotional offers.

Hann Games reserves the right to update or modify these Terms at any time. When changes are made, the revised Terms will be posted on this page with an updated effective date. Continued use of the platform after any changes constitutes your acceptance of the revised Terms. We recommend checking this page periodically.

By using Hann Games, you acknowledge that online gaming involves real money and carries inherent financial risk. You participate voluntarily and accept that outcomes are determined by chance or your own betting decisions.

2. Eligibility

To register and use Hann Games, you must meet all of the following criteria:

• You are at least 21 years of age. Hann Games strictly prohibits minors from accessing or participating in any gaming activity on the platform.
• You are physically located in the Philippines at the time of registration and gameplay, or you are a Philippine national accessing the platform from a permitted jurisdiction.
• You are not a Hann Games employee, contractor, officer, director, or an immediate family member of any of the above.
• You are not self-excluded from the Hann Games platform or any other registered Philippine gaming operator.
• Your participation is for personal, recreational use only. Commercial re-sale or professional arbitrage of Hann Games services is not permitted.

3. Your Account

3.1 Registration

When you register with Hann Games, you must provide accurate, complete, and up-to-date personal information. This includes your real full name, date of birth, residential address in the Philippines, valid email address, and mobile number. Providing false information is a serious breach of these Terms and may result in immediate account termination and forfeiture of any balance.

3.2 One Account Per Player

Each individual may only hold one active Hann Games account. Creating multiple accounts — whether using the same or different personal details — is prohibited. If multiple accounts are identified as belonging to the same player, Hann Games reserves the right to close all duplicate accounts, withhold any bonus funds, and review associated winnings before processing withdrawals.

3.3 Account Security

You are fully responsible for maintaining the confidentiality of your Hann Games login credentials. Do not share your password with anyone. Hann Games will never ask for your password through email, SMS, or any external channel. If you suspect your account has been accessed without your authorisation, contact our support team immediately at support@hanngames.com.

3.4 Identity Verification (KYC)

Hann Games is required to verify the identity of all players before processing withdrawals. You may be asked to submit a valid government-issued ID (PhilSys, passport, driver's licence, or UMID), proof of address, and proof of your payment method. Failure to complete verification within the required timeframe may result in temporary suspension of withdrawal privileges.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods

Hann Games accepts the following payment methods, all processed in Philippine Peso (₱):

• GCash, Maya (formerly PayMaya), GrabPay, Coins.ph
• BDO, BPI, UnionBank online banking
• InstaPay and PESONet bank transfers
• Visa and Mastercard debit and credit cards issued by Philippine banks

4.2 Minimum and Maximum Amounts

The minimum deposit is ₱100. Minimum withdrawal is ₱200. Maximum deposit and withdrawal limits vary by payment method and account tier. High-volume players may request increased limits through the VIP Club programme.

4.3 Processing Times

Deposits are processed in real time or within a few minutes depending on the payment provider. Withdrawals for verified accounts are typically processed within one business day. Withdrawals to GCash and Maya are usually the fastest. Bank transfers may take one to three business days depending on your bank.

4.4 Your Own Funds Only

Hann Games only accepts deposits from payment methods that belong to the registered account holder. Deposits from third-party accounts — including family members' GCash wallets or cards held in another person's name — are not permitted. Any such deposits may be reversed and the associated account reviewed.

4.5 Dormant Accounts

An account is considered dormant if no login activity has occurred for 12 consecutive months. Hann Games reserves the right to apply an administrative fee of up to ₱50 per month to dormant account balances, subject to applicable regulations. You will be notified by email before any deductions are applied. Logging in will immediately reactivate your account and stop any dormancy fees.

5. Betting Rules

All bets placed on Hann Games are subject to the specific rules of each game or sport. These rules are available within each game interface and the sportsbook section. The following general principles apply across all betting products:

• All bets are final once confirmed. Hann Games does not accept cancellation requests after a bet has been accepted by the system.
• The odds displayed at the time of bet placement are the odds that apply to that bet, regardless of subsequent changes.
• If a sporting event is postponed or abandoned, bets will be settled in accordance with the applicable sport rules. In most cases, bets on postponed events are voided and stakes returned.
• Hann Games reserves the right to limit or refuse any bet at its discretion, particularly where there are grounds to suspect manipulation, system abuse, or breach of these Terms.
• In the event of a technical malfunction that affects the outcome of a game or the display of odds, Hann Games reserves the right to void the affected bets and return stakes.

6. Bonuses and Promotions

Hann Games offers various bonuses and promotions from time to time. Each promotion has its own specific terms, which are available on the Promotions page. The following general rules apply to all bonuses:

• All bonuses are subject to wagering requirements unless explicitly stated otherwise. The standard wagering requirement is the bonus amount multiplied by the specified turnover factor before any withdrawal is permitted.
• Only one active bonus per account at any time. New bonuses cannot be claimed while a previous bonus is still active.
• Bonus funds must be used before real money funds when placing bets, unless explicitly stated otherwise for a specific promotion.
• Bonus abuse — including but not limited to creating multiple accounts, exploiting loopholes, or systematically exploiting low-edge game types to clear a bonus — will result in cancellation of the bonus and review of associated winnings.
• Hann Games reserves the right to withdraw, amend, or cancel any promotion at any time. Changes will be communicated via the Promotions page and, where possible, by email notification.

7. Fair Play and Prohibited Conduct

Hann Games is committed to providing a fair and secure gaming environment. The following conduct is strictly prohibited and may result in immediate account suspension, permanent closure, and forfeiture of funds:

• Using automated software, bots, scripts, or any third-party tools to gain an unfair advantage
• Collusion with other players or third parties to manipulate game outcomes
• Attempting to exploit bugs, errors, or glitches in the platform software
• Money laundering or using the platform for any illegal financial activity
• Sharing account credentials or allowing another person to use your account
• Using a VPN or other tools to obscure your true location or bypass geographic restrictions
• Any form of fraud, including chargebacks on legitimate deposits

Hann Games actively monitors gameplay patterns and transaction data to detect suspicious activity. We cooperate fully with Philippine authorities and financial regulators as required by law.

8. Responsible Gaming

Hann Games takes responsible gaming seriously. We believe that gaming should be a source of entertainment, not financial stress or personal hardship. We provide the following tools to help you stay in control:

• Deposit limits: Set daily, weekly, or monthly limits on how much you can deposit into your Hann Games account.
• Loss limits: Cap your maximum losses over a defined time period.
• Session time reminders: Receive notifications after a set duration of play.
• Self-exclusion: Temporarily or permanently exclude yourself from all Hann Games services. Requests are processed within 24 hours and are binding for the chosen period.
• Reality checks: Receive pop-up reminders showing how long you've been playing and your net position during the session.

To activate any of these tools, go to your account settings or contact our support team. If you believe you or someone you know may have a gambling problem, please visit our dedicated Responsible Gaming page for resources and support options available in the Philippines.

9. Privacy and Data Protection

Hann Games collects and processes your personal data in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). Our full Privacy Policy, which explains in detail what data we collect, how we use it, and your rights as a data subject, is available at /privacy-policy.

By registering with Hann Games, you consent to the collection and processing of your personal data as described in the Privacy Policy. You have the right to access, correct, and request deletion of your data, subject to legal and regulatory retention requirements.

10. Limitation of Liability

To the fullest extent permitted by Philippine law, Hann Games shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of winnings, loss of profits, or loss of data.

Hann Games is not liable for interruptions to service caused by internet connectivity issues, third-party payment processor delays, maintenance windows, force majeure events, or any technical issues outside our reasonable control. We make reasonable efforts to ensure platform availability but cannot guarantee uninterrupted access at all times.

The maximum aggregate liability of Hann Games to any player shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the claim, except where liability arises from gross negligence or wilful misconduct on the part of Hann Games.

11. Account Suspension and Closure

Hann Games reserves the right to suspend or permanently close any player account at its discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions
• Failure to complete identity verification within the required timeframe
• Reasonable suspicion of fraudulent activity, money laundering, or other illegal conduct
• Receipt of a self-exclusion request from the account holder
• Legal or regulatory requirement to do so

Where an account is closed due to a breach of these Terms, any balance remaining after deduction of bonus funds and any amounts subject to ongoing investigation may be returned at Hann Games' discretion following completion of any review process.

Players who wish to voluntarily close their account may do so by contacting the support team at support@hanngames.com. Any remaining balance (after applicable deductions) will be returned via your registered withdrawal method within five business days of account closure, subject to verification requirements being met.

12. Changes to These Terms

Hann Games may update these Terms at any time to reflect changes in applicable law, regulatory requirements, platform features, or business practices. Material changes will be communicated via email notification to your registered address and/or a prominent notice on the platform at least seven days before taking effect.

Your continued use of Hann Games after any amendment takes effect constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account and process any outstanding balance.

13. Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms that cannot be resolved through direct negotiation with our support team shall be submitted to the exclusive jurisdiction of the appropriate courts of the Philippines.

Before initiating any formal dispute, you agree to contact Hann Games support and allow a reasonable period (no less than 30 days) for the matter to be resolved informally. Hann Games will make every reasonable effort to resolve disputes fairly and promptly.

14. Contact Us

If you have any questions about these Terms and Conditions, your account, or any aspect of the Hann Games platform, our support team is available 24 hours a day, seven days a week.

Email: support@hanngames.com
Platform: Live chat is available after login via the Help icon in your account dashboard.

For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page for dedicated contact options and external support resources available in the Philippines.