Privacy Policy – How Hann Games Protects Your Data

1. Introduction

This Privacy Policy describes how Hann Games ("we," "us," or "our") — the operator of the online gaming platform at hanngames.com — collects, uses, stores, and protects personal information from registered players and visitors in the Philippines.

By creating an account on Hann Games, depositing funds, or simply browsing our platform, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read it in full — it's shorter and clearer than you might expect.

If you have any questions or concerns about how your personal data is handled at Hann Games, you can reach our Data Protection Officer directly at privacy@hanngames.com.

2. Who We Are

Hann Games is an online sports betting and gaming platform operated for players in the Philippines. We are the data controller responsible for your personal information collected through our website and related services. We operate in compliance with applicable Philippine gaming regulations and the Data Privacy Act of 2012 (Republic Act 10173).

Our registered Data Protection Officer can be contacted at privacy@hanngames.com. If you have concerns about your data that are not resolved through our support channels, you have the right to contact the National Privacy Commission of the Philippines.

3. Personal Data We Collect

Hann Games collects the following categories of personal information:

4. How We Collect Your Data

Hann Games collects personal information through the following means:

• Direct registration: When you create your Hann Games account, you provide your identity and contact information directly through the registration form.
• Identity verification (KYC): We collect copies of government-issued IDs and supporting documents when you request to withdraw funds or when triggered by our compliance obligations.
• Transactions: Every deposit, withdrawal, and bet placed on Hann Games generates a record that forms part of your account data.
• Cookies and tracking technologies: Our platform uses cookies and similar technologies to collect technical data about your browsing session. See Section 9 for details.
• Customer support interactions: When you contact our support team, records of that communication are stored to assist with follow-up and quality assurance.
• Third-party payment processors: When you deposit or withdraw via GCash, Maya, or other payment channels, those providers may share limited transactional data with us for verification purposes.

5. Why We Use Your Personal Data

Hann Games uses your personal data for the following purposes:

• To create and manage your player account on the Hann Games platform
• To process deposits, withdrawals, and any other financial transactions in Philippine Peso
• To verify your identity and age (21+) in compliance with our regulatory obligations
• To detect, investigate, and prevent fraud, money laundering, and other illegal activity
• To comply with anti-money laundering (AML) and know-your-customer (KYC) requirements under Philippine law
• To personalise your experience on Hann Games and recommend relevant games or promotions
• To send you transactional communications such as deposit confirmations, withdrawal updates, and account alerts
• To send you promotional and marketing communications, where you have consented or where we have a legitimate interest, and subject to your right to opt out at any time
• To support responsible gaming initiatives, including processing self-exclusion requests and monitoring for signs of problem gambling
• To analyse platform usage and improve our services, user interface, and game offerings
• To resolve disputes and respond to customer support inquiries

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, every instance of personal data processing must have a lawful basis. Hann Games processes your personal data on the following legal grounds:

• Contract performance: Processing your registration data, payment information, and account records is necessary to provide you with Hann Games services under our Terms and Conditions.
• Legal obligation: We are required by Philippine law to verify player identities, maintain transaction records, and report suspicious activity under AML regulations. We cannot opt out of this processing.
• Legitimate interests: We process technical and usage data to prevent fraud, improve platform security, and develop our services, where our legitimate interests do not override your fundamental rights.
• Consent: For direct marketing communications (email newsletters, promotional offers), we rely on your consent. You can withdraw this consent at any time by updating your account preferences or contacting our support team.

7. Sharing Your Personal Data

Hann Games does not sell, rent, or share your personal data with third parties for commercial advertising purposes. We share your information only in the following circumstances:

7.1 Service Providers

We work with trusted third-party service providers who process data on our behalf, including payment processors (GCash, Maya, banks), identity verification services, cloud infrastructure providers, and customer support platforms. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable Philippine data privacy requirements.

7.2 Regulatory and Legal Authorities

Hann Games may be legally required to share player data with Philippine gaming regulators, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or courts of law when compelled by a valid legal order or as part of our regulatory compliance obligations. We will not disclose more data than legally required.

7.3 Business Transfers

If Hann Games undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and your rights under this Privacy Policy will remain in effect.

8. How Long We Keep Your Data

Hann Games retains personal data for as long as necessary to fulfil the purposes described in this policy and to comply with our legal obligations. The general retention periods we apply are:

• Account and identity data: Retained for the duration of your account plus five years after account closure, as required by Philippine AML regulations.
• Transaction records: Retained for a minimum of five years from the date of each transaction, in compliance with Philippine financial record-keeping requirements.
• KYC documents: Retained for a minimum of five years from account closure or from the date of the last regulated transaction.
• Customer support records: Retained for two years from the date of the interaction, or longer if the matter relates to an ongoing dispute or investigation.
• Technical and usage data: Retained for up to 13 months for analytics and security purposes, then anonymised or deleted.

When data is no longer required, Hann Games securely deletes or anonymises it using methods designed to make recovery impossible.

9. Cookies and Tracking Technologies

Hann Games uses cookies and similar technologies on our platform. Cookies are small text files placed on your device that help us recognise you, remember your preferences, and understand how you use our platform.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These cannot be disabled without breaking core features like login and session management.
• Functional cookies: Remember your language preferences, display settings, and other personalisation choices.
• Analytics cookies: Help us understand which parts of the platform are used most, how players navigate between pages, and where we can make improvements. Analytics data is aggregated and does not identify you individually.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and suspicious login attempts.

You can manage cookie settings through your browser. Disabling non-essential cookies will not prevent you from using Hann Games, but some personalisation features may not work as expected.

10. Minors and Age Verification

Hann Games is strictly for adults aged 21 and over. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory part of our registration and withdrawal processes.

If we discover that personal data has been collected from a minor, we will immediately close the associated account, delete the data, and handle any funds in the account in accordance with applicable regulations. If you believe a minor has registered on Hann Games, please report this to us immediately at privacy@hanngames.com.

11. Security Measures

Hann Games implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. Our security measures include:

• TLS/SSL encryption for all data transmitted between your device and our servers
• Encryption of sensitive data fields (passwords, payment information, ID numbers) stored in our systems
• Role-based access controls, ensuring only authorised Hann Games personnel with a legitimate need can access player data
• Regular security assessments and penetration testing by independent third-party specialists
• Two-factor authentication (2FA) available for player accounts and mandatory for internal staff access to production systems
• Continuous monitoring for suspicious activity, including anomalous login attempts and unusual transaction patterns

While Hann Games takes security seriously, no system is entirely immune to risk. We encourage you to use a strong, unique password for your account and to enable 2FA where available.

12. Exercising Your Data Rights

To exercise any of your rights under the Philippine Data Privacy Act — including the right to access, rectify, erase, or port your data — please contact our Data Protection Officer:

Email: privacy@hanngames.com
Subject line: Data Rights Request – [your registered email address]

We will respond to all data rights requests within 15 business days of receiving a valid, verifiable request. We may need to verify your identity before processing the request to ensure we are not releasing your data to an unauthorised person.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) through their official channels.

13. Updates to This Privacy Policy

Hann Games reviews this Privacy Policy regularly and may update it to reflect changes in our data practices, platform features, or applicable Philippine law. When material changes are made, we will notify registered players via email and post a prominent notice on the platform.

The effective date at the top of this page will always reflect when the policy was last revised. We recommend reviewing this page periodically, especially if you continue to use Hann Games after receiving a change notification.

14. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Hann Games handles your personal data, our Data Protection Officer is ready to help.

Data Protection Officer — Hann Games
Email: privacy@hanngames.com
For general account queries: support@hanngames.com

For related legal documents, please also review our Terms and Conditions and Responsible Gaming page.