Gaming should always be fun — something you enjoy in your downtime, not something that causes stress or financial pressure. At Hann Games, we take responsible gaming seriously and have built real tools to help Filipino players stay in control.
Our Commitment
Responsible gaming isn't a box we tick for compliance — it's something the Hann Games team genuinely cares about. We know that most of our players in the Philippines play for entertainment. They set a budget, stick to it, and enjoy the experience. That's exactly how it should be.
But we also know that for a small number of people, gaming can become a problem. Recognising that reality is part of running a platform with integrity. That's why Hann Games has invested in tools, team training, and clear policies that help protect players who might be struggling — before things get worse.
Every registered player at Hann Games has access to responsible gaming tools from day one. You don't have to be in trouble to use them. Setting a deposit limit when you first join is a smart, normal thing to do. We encourage it.
Remember: Gambling is entertainment — not a way to make money or recover losses. Always play with money you can afford to lose, and set your limits before you start.
Player Protection Tools
These tools are available to every Hann Games player. You can activate or adjust most of them directly from your account settings.
Set a maximum amount you can deposit into your Hann Games account daily, weekly, or monthly. Once set, a limit decrease takes effect immediately. Increases require a 24-hour cooling-off period — on purpose. This gives you time to think it over.
Cap the maximum amount you're comfortable losing over a set period. When you hit your loss limit, Hann Games will prevent you from placing further bets until the period resets. It's a hard stop, not a soft suggestion.
Set a maximum session duration. You'll receive a notification when you're close to your limit, and the session will end automatically when the limit is reached. Helps prevent the "just one more bet" cycle that catches a lot of players off guard.
Take a short break from Hann Games — from 1 day up to 6 weeks — without permanently closing your account. During a cooling-off period, you cannot deposit or bet, but your account and balance remain intact when it ends.
Choose to exclude yourself from Hann Games for a fixed period (6 months, 1 year, 2 years) or permanently. Self-exclusion is processed within 24 hours and is binding for the duration. During this time you cannot register a new account.
Enable pop-up notifications during gameplay that show you how long you've been playing and your current session net position (wins vs. losses). A small reminder to step back, check in, and decide if you want to keep going.
How to Get Help
You don't need to be in a crisis to use these features. Setting limits from the start is the smart way to play at Hann Games. Here's how to do it.
Go to hanngames.com and log in using your registered email and password. If you don't have an account yet, register first — it's free and takes about two minutes.
Click on your profile icon in the top right corner and select "Responsible Gaming" or "Account Settings" from the dropdown menu.
Choose from deposit limits, loss limits, session limits, reality checks, cooling-off periods, or self-exclusion. Each tool has a simple toggle or input field.
Confirm your selection. Restrictive changes (lowering limits, self-exclusion) take effect immediately. You'll receive a confirmation via email or SMS.
If you can't find the settings or need urgent help, contact our 24/7 support team at support@hanngames.com. Self-exclusion requests by email are processed within 24 hours.
Available Controls at a Glance
| Tool | Options | Takes Effect | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (decrease) / 24h (increase) | Active |
| Loss Limit | Daily / Weekly / Monthly | Immediately | Active |
| Session Limit | 1h / 2h / 4h / Custom | Next session | Active |
| Reality Check | Every 30 / 60 / 90 min | During current session | Active |
| Cooling-Off | 1 day to 6 weeks | Immediately | Active |
| Self-Exclusion | 6 months / 1yr / 2yr / Permanent | Within 24 hours | Active |
Know the Signs
Most players never have an issue — but it's worth knowing these signs, whether for yourself or someone you care about.
Feeling the urge to keep playing after a loss in order to "win it back." This is one of the most common early signs that gambling has shifted from entertainment to something more serious.
Consistently spending more than you planned, dipping into rent money, bills, or emergency savings to fund betting sessions. If gaming is affecting your household budget, that's a clear signal.
Lying to family members or close friends about how much you're betting, how often you play, or how much you've won or lost. Secrecy around gambling is a red flag worth taking seriously.
Feeling restless, anxious, or irritable when you can't access Hann Games or when you're trying to cut down. These emotional responses can indicate dependency on gambling for mood regulation.
Skipping work, missing family time, losing sleep, or neglecting responsibilities because of gaming. When it starts affecting the important parts of your life, it's time to reach out for help.
Taking out loans, borrowing from family or friends, or using credit cards to fund gambling sessions. Financial desperation and gambling rarely improve together — professional support is the better path.
If you recognise any of these signs in yourself or a loved one, please use the responsible gaming tools on Hann Games or contact our support team directly at support@hanngames.com. You can also request self-exclusion immediately — no questions asked, no judgment. We're here to help.
Self-Assessment
Answer these questions honestly. This is not a clinical assessment — it's a simple check to help you reflect on your gaming habits. Your answers are not recorded or shared.
Have you ever bet more than you intended to in a single session at Hann Games?
Have you ever tried to win back money you lost by continuing to play?
Has anyone close to you expressed concern about how much you gamble?
Do you find yourself thinking about gambling frequently when you're not playing?
Have you ever used money meant for rent, bills, or daily needs to fund gambling?
Common Questions
How to Stay in Control
Set your budget before you start
Decide on a maximum amount you're okay with losing before you open the app. Treat it like a night out — once the budget is gone, the session is done.
Never bet with borrowed money
Only ever use disposable income you can genuinely afford to lose. Loans, credit cards, and borrowed cash have no place in responsible gaming.
Accept that losses happen
Games of chance mean you won't always win. Accepting losses as part of the entertainment cost — like a movie ticket — keeps your mindset healthy.
Don't play when you're stressed or upset
Emotional states impair judgement. If you're going through a tough time financially or personally, it's best to step away from gaming until you're in a clearer headspace.
Take regular breaks
Step away from the screen regularly. Use the session timer on Hann Games to remind yourself. Gaming is more enjoyable and safer when it doesn't become a marathon.
Talk to someone if you're concerned
A trusted friend, family member, or professional can offer perspective you might not see clearly yourself. Asking for help is a sign of strength, not weakness.